Royal Reels is committed to providing players with a safe and secure gaming environment. With its refund policy, players will be able to know about the situations in which they will be eligible to receive refunds. It also lays down the cases where refunds will not be allowed, making it easier for them to make a deposit or place bets on the casino titles. When you register an account on the platform, you agree to the Refund policy, along with the terms and conditions, and the privacy policy.
Before you get started with the immersive casino games offered here, take a look at the Refund Policy of the same. This will help you understand your rights regarding the deposits, withdrawals, and refunds.
General Refund Principles
Here are some general Refund Policy principles on the website:
- The deposits which have been made to the site are for gaming and betting purposes.
- Players are not guaranteed to receive a refund, and it may be assessed in special cases.
- If any refund has been approved, it will go through verification, security checks, and compliance with the rules and regulations.
- Royal Reels has full right to reject the refund request in case the policy conditions are not met.
Eligibility for Refunds
There are a few circumstances in which a player will be eligible to receive a refund from the site:
- A technical error has taken place, due to which an incorrect charge has been taken, or the transaction has been duplicated.
- The deposit was made in error, and the funds have not been used in casinos.
- The funds have been deposited into the account, but the account has been restricted from using them.
- Any malfunction in the system which has caused a game error.
If the refund request is placed due to gameplay outcomes, losses, or dissatisfaction with game results, the refund request will be rejected.
Non-Refundable Situations
The situations in which refunds will not be accepted at Royal Reels are as follows:
- The added funds have been used to play casino games.
- Players suffered a loss during normal gameplay.
- Bonus funds or winnings from the bonuses will not be eligible for refund.
- The terms and conditions of the platform have been breached.
- Any kind of fraud, collusion, or bonus abuse is suspected.
- The KYC process is incomplete or has failed.
- Requests for refund have been made for a specific gaming activity.
Once you have placed your funds in a bet, it will be considered as spent, and they won’t be eligible for refunds.
Bonuses and Promotional Funds
The Refund Policy also covers aspects regarding the bonuses and promotional funds.
- The funds received through a bonus are non-refundable, having no cash value.
- The winnings which have been secured from a bonus are subjected to wagering requirements and their terms.
- In case any bonus has been approved, the bonus winnings or funds will be forfeited.
- If the bonus has been abused or misused, the refund will be denied, and it may also lead to account suspension.
Refund Request Procedure
Players who want to request a refund at Royal Reels will have to follow the steps given below:
- Contact the customer support of Royal Reels via email.
- Write down the reason why you are requesting the refund.
- Attach any required documentation or payment proofs (if asked).
- Complete the identity verification process (if needed).
The refund requests, if done for deposits, shall be made within a few hours after the deposit has been made. If your request has been delayed, it won’t be considered.
Verification and Security Checks
Upon submitting the refund request, the team at Royal Reels may require you to check the following details:
- Account verification (KYC) details
- Check whether the payment method is owned by the player or not.
- Some additional security checks will help to prevent fraud.
In case the players fail to provide any of the required documents, the refund request will be rejected.
Refund Processing Method
The refunds will be processed by the platform in the following ways:
- If the refund request has been accepted, it will be issued to the original payment method which was used for the deposit.
- In case the original payment method is unavailable, the refund will be issued to an alternative method at its discretion.
- The website will not be processing refunds to third parties.
It should also be noted that Royal Reels is not responsible for refunds in case of delays caused by banks, payment providers, or external financial institutions.
Chargebacks and Payment Disputes
All users at this platform are requested to connect with the customer support before they initiate a chargeback with their payment provider.
- If the chargeback is unauthorised, it may result in:
- Account Suspension
- Account activity will be investigated
- The winnings and bonuses might be forfeited.
- Royal Reels also has the right to dispute the chargebacks (if needed), and also provide the required proofs to the payment providers.
The chargebacks which have been made in bad faith will be marked as a breach of the terms and conditions.
Account Closure and Refunds
Royal Reels also has some terms on the Refund Policy when it comes to account closure. If the account is closed:
- The remaining balance will be refunded to the players, subject to identity verification, fraud checks, and compliance with the refund policy.
- Winnings secured from bonus or promotion funds will be forfeited.
Royal Reels has the right to withhold the refunds where the account closure has been done due to policy violations.
Abuse of Refund Policy
Players who are found exploiting or abusing the refund policy may result in:
- Denial of refund requests in the future.
- Account Suspension or termination.
- Funds may be confiscated.
- If required, it will be reported to the relevant authorities.
Royal Reels monitors all the refund requests, which helps to protect the integrity of the platform.